Don’t Wait On Hold For Customer Service: There’s A Better Way
Internet and mobile phone users may be accustomed to instant communication in daily life, but it can be back to the Stone Age when you call a company’s customer service operation. Understaffed call centers, customer service numbers with complicated phone-tree menus and representatives without decision-making powers are the top obstacles to customer satisfaction, Consumer Reports’ recent survey ... Read News
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Verizon CFO: For Millennials, This Is The Thing In Wireless 'that Frustrates Them The Most'
For mobile Millennials, there's something more important than sleek phone designs or cool ... Read News
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Verizon CFO: For Millennials, This Is The Thing In Wireless 'that Frustrates Them The Most' (VZ)
For mobile Millennials, there's something more important than sleek phone designs or cool hardware like high-definition cameras and unbreakable displays. According to Verizon's chief financial officer, Fran Shammo, Millennials discussed this on the company's quarterly earnings call Tuesday. "Although some say video and data are not as important and people are willing to get disrupted, I think ... Read News
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